Earnway

菜单
My Account

Sales Operations Team

Responsibilities and Obligations Rules for Earnway.io Sales Operations Team

1. Core Responsibilities

Sales Target Management 
  • Break down annual revenue targets into quarterly/monthly goals with dynamic monitoring (deviation alert threshold ±5%). 
  • Establish customer tiering model (S/A/B levels), ensuring premium clients (S-tier) achieve ≥85% quarterly repurchase rate. 
  • Optimize sales funnel conversion weekly, reducing drop-off rates at key stages (registration→trial→purchase) by 10% month-over-month. 
Channel & Pricing Strategy 
  • Manage distribution channels (agents/affiliates/direct sales) with ≤24-hour conflict resolution. 
  • Implement dynamic pricing: Adjust packages based on market demand, maintaining 60%±2% gross margin. 
  • Expand to ≥3 core regions in new markets within first quarter, supporting 100% localized payment methods. 
Customer Lifecycle Operations 
  • Design automated nurturing: ≥5 touchpoints for non-paying users in 7 days; ≥3 upsell touches for paying users quarterly. 
  • Build churn prediction model: Identify at-risk clients (30% activity decline) and activate retention plans (within 48 hours). 
  • Incorporate customer health score (NPS≥40) into sales performance evaluation. 

2. Operational Collaboration Duties 

Cross-Department Coordination 
  • With product team: Sync sales scripts repository 24 hours before feature launches. 
  • With marketing team: Jointly execute lead-gen campaigns with 100% lead assignment within 72 hours. 
  • With finance team: Automatically escalate overdue payments (≥15 days) to legal department. 
System & Data Management 
  • CRM data updates delayed ≤1 hour; key field (customer tier/contract value) error rate <0.1%. 
  • Sales tools (smart quotes/e-signature) Bug Fixes SLA≤2 Hour. 
  • Weekly purge of invalid data (dead leads/duplicates), maintaining ≥98% system cleanliness. 

3.Performance & Risk Control

KPIs 
  • Productivity: ≥$200K quarterly sales per rep; new hire first-deal cycle ≤14 days. 
  • Cost control: Sales expenses (travel+incentives) ≤12% of revenue, YoJ improvement of 5%. 
  • Compliance: 100% contracts pass legal review; zero Illegal signing of orders
Risk Management 
  • Price leak monitoring: Real-time alerts+logging for sensitive actions (discounts >30%). 
  • Non-compete enforcement: All staff sign《Non-Compete Agreement》; 6-month post-employment tracking. 
  • Anti-bribery: Quarterly compliance training; 100% third-party partner background checks. 

4. Accountability for Violations 

  • Major violations (e.g., channel conflict/data tampering/bribery): 
  • Immediate termination + financial recovery from responsible parties; team leads forfeit annual bonus. 
  • Minor violations (e.g., overdue follow-ups/contract errors): 
  • 3-day sales suspension; reinstatement after corrective training. 

Execution Mechanism 

  1. Daily reporting: Submit previous day’s performance (revenue/conversion/alert list) by 9:00 daily.
  2. Stress testing: Conduct quarterly E2E simulations (handling 200% inquiry surges).
  3. Audit trail: On-chain recording of all discount approvals/contract revisions with executive oversight access.

> Revisions require approval from VP of Sales, CFO & Chief Compliance Officer; biannual updates. 

> Effective Date: July 7, 2025 

> Version: Sales-Ops v1.0 

Through these rules, the team will ensure Earnway.io’s sales system achieves: 

≥110% target attainment, ≥80% customer retention, and zero compliance incidents annually. 

images by Vecteezy