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Overseas Warehouse Fulfillment Operations Team

earway.io Overseas Warehouse Fulfillment Operations Team Responsibilities and Obligations

1. Core Responsibilities

Supplier Management 
  • Conduct due diligence on all suppliers to ensure product authenticity, quality compliance, and legal licensing. 
  • Maintain real-time inventory synchronization between supplier systems and the platform, updating stock levels within 30 minutes of changes. 
  • Terminate partnerships immediately upon discovering counterfeit goods or regulatory violations. 
Logistics Coordination 
  • Monitor transit timelines for all shipments, escalating delays exceeding 72 hours to logistics providers. 
  • Achieve same-day dispatch for 98% of orders placed before local warehouse cutoff time. 
  • Implement dynamic route optimization to reduce average delivery time by 15% quarterly. 
Compliance Oversight 
  • Ensure all products meet destination country regulations including labeling, certification, and import restrictions. 
  • Conduct monthly audits of customs documentation accuracy. 
  • Block shipments automatically when destination country policy changes occur. 
Customer Experience 
  • Resolve fulfillment-related customer complaints within 4 business hours. 
  • Provide order tracking updates in 3 languages minimum. 
  • Maintain return processing under 5 business days from receipt. 

2. Critical Obligations 

Inventory Integrity Obligation 
  • Report inventory discrepancies exceeding 2% within 2 hours of discovery. 
  • Conduct blind cycle counts weekly across all warehouse locations. 
Risk Mitigation Obligation 

   – Flag high-risk shipments (e.g., regulated electronics, luxury goods) for enhanced inspection. 

   – Freeze suspect inventory immediately upon fraud alerts. 

Data Security Obligation 
  • Encrypt all shipment records containing customer personally identifiable information. 
  • Restrict warehouse system access to authorized personnel only. 
Contingency Response Obligation 
  • Activate backup fulfillment routes within 6 hours of major logistics disruptions. 
  • Notify affected customers within 12 hours of significant delivery delays. 

3. Performance Standards 

  • Order Accuracy Rate: Maintain 99.5% or higher 
  • Damage Rate: Keep under 0.3% of total shipments 
  • Customs Clearance: Achieve 95% first-pass clearance rate 
  • Cost Control: Reduce average fulfillment cost by 3% quarterly 

4. Prohibited Actions

  • Strictly forbidden to commingle inventory from unauthorized suppliers 
  • Absolutely prohibited from using unvetted shipping channels 
  • Expressly banned from altering shipment records post-transit 
  • Categorically disallowed to override compliance alerts 

Note: Team leads must conduct bimonthly cross-training on customs regulation updates and emergency protocols. Failure to meet core performance standards for two consecutive quarters triggers operational review. 

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