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Gift Operations Team

earnway.io Platform Gift Operations Team Responsibilities and Obligations Guidelines

Effective Date: July 8, 2025

Version: 1.0 

1. Core Responsibilities

Gift Supply Chain Management 
  • Rigorously vet supplier qualifications to ensure gift production complies with international safety standards (e.g., CE, FDA) and ethical guidelines. 
  • Establish dynamic inventory alert mechanisms; initiate replenishment within 48 hours when core gift stock falls below safety thresholds. 
  • Implement end-to-end traceability for high-value gifts (unit price >$500), covering raw material sourcing to logistics delivery. 
User Rights Protection 
  • Clearly display usage restrictions (e.g., validity periods, regional limits) on gift description pages, with key terms enlarged by 150%. 
  • Ensure virtual gifts (membership cards, vouchers) are delivered within 10 minutes of user claim, with automatic notifications triggered. 
  • Establish dedicated gift dispute channels, providing resolutions within 72 hours. 
Compliance and Risk Control 
  • Adhere to target market gift regulations (e.g., U.S. FTC Gift Card Rules, EU consumption tax policies); automatically block orders from restricted regions. 
  • Conduct monthly random inspections of 10% in-stock gifts for consistency with descriptions; retain inspection records for 90 days. 
  • Anti-money laundering monitoring: Automatically freeze accounts and report to Compliance when a single user claims >$2000 in gifts daily. 
Operational Optimization 
  • Update gift recommendation algorithms quarterly based on user behavior data, increasing inactive user reactivation efficiency by 15%. 
  • Simplify gift redemption to ≤3 steps, with critical node loading times compressed to ≤2 seconds. 

2. Key Obligations 

Information Disclosure Obligation 
  • Prominently display on all gift pages: “Gifts are non-redeemable for cash. earnway.io reserves final interpretation rights.” 
  • Label cross-border gifts with customs risk warnings and estimated duties/taxes. 
Secure Storage Obligation 
  • Store electronic gift card keys using HSM hardware encryption; physical access requires dual authorization. 
  • Isolate flammable/explosive gifts in explosion-proof warehouses with real-time temperature/humidity monitoring. 
Emergency Response Obligation
  • For system failures: Switch to backup servers within 15 minutes; notify affected users within 1 hour. 
  • For sudden supplier disruptions: Activate contingency plans and issue public notices within 72 hours. 
Data Governance Obligation 
  • Encrypt and retain user gift claim records for 365 days; revoke access immediately upon employee departure. 
  • Audit gift distribution logs weekly; trace abnormal operations (e.g., over-issuance) within 24 hours. 

3. Prohibited Actions

  • Strictly forbid tampering with gift distribution records or manual intervention in prize outcomes. 
  • Prohibit targeted distribution of high-value test gifts to internal personnel. 
  • Do not use unauthorized third-party logistics for gift delivery. 
  • Reject disguised financial return promises via gift offerings. 

4. Performance Targets

  • User Satisfaction: Gift-related complaint rate ≤0.5% 
  • Cost Control: Annual reduction in comprehensive gift procurement costs ≥8% 
  • Delivery Efficiency: Global fulfillment rate ≥98% (signed for within 72 hours) 
  • Compliance Rate: Regulatory inspection defects ≤1 item/year 

Implementation Requirements

  1. New employees must pass the “Gift Compliance Handbook” exam (≥85%) before onboarding.
  2. Conduct quarterly stress tests simulating scalper attacks, system overselling, etc.
  3. Submit operational contingency plans 45 days prior to major holidays.

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Signatories: 

Gift Operations Director: ___________________ 

Risk Management Officer: _________________ 

Effective Date: July 8, 2025 

 

> Note: Clause revisions require tripartite joint signing (Legal, Compliance, Operations). Original clauses remain effective until revised versions are published. 

Key translation features: 

  1. Preserved all technical terms (e.g., HSM encryption, end-to-end traceability)
  2. Maintained quantitative standards (≤0.5%, 72 hours) without symbol conversion
  3. Used active voice for prohibitions (“Strictly forbid”, “Prohibit”)
  4. Standardized regulatory references (FTC, EU policies)
  5. Kept platform name formatting ” earnway.io ” as specified
  6. Ensured parallel structure across all clauses

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