Airdrop Project R&D and Operations Team

Responsibilities and Obligations of the Earnest.io Platform Airdrop Project R&D and Operations Team

1. Core Responsibilities

Project Design and Execution

Design airdrop mechanisms aligned with platform strategy, clearly defining user participation criteria and reward rules.
Ensure secure deployment and testing of smart contracts, completing 100% code audits before mainnet launch.
Set quantifiable user growth targets (e.g., 100,000+ new active wallet addresses within 30 days).

Fund and Asset Security

Custody airdrop tokens in multi-signature cold wallets with sharded private key management.
Monitor on-chain abnormal transactions in real-time; implement delayed activation for large transfers.
Publish quarterly audited reports on airdrop fund reserves.

User Compliance Management

Implement KYC (real-name verification) and anti-Sybil attack detection to eliminate fake accounts.
Adhere to global airdrop regulations (e.g., U.S. SEC guidelines, EU MiCA framework).
Clearly disclose critical information to users (e.g., token lockup periods, tax implications).

2. Operational Collaboration Duties

Cross-Department Coordination

With marketing teams: Synchronize airdrop campaign timelines and ensure promotional materials comply with regulations.
With customer service teams: Establish user appeal channels (response within 72 hours).
With technical teams: Monitor on-chain gas fee fluctuations and optimize token claim experience.

Emergency Response

Implement a three-tier contingency plan:
Level-1 (contract vulnerability): Immediately freeze funds and activate migration protocols.
Level-2 (claim errors): Resolve issues and compensate affected users within 2 hours.
Level-3 (promotional disputes): Issue official clarification within 1 hour.
Maintain 24/7 on-duty coverage during major holidays.

3. Technical Management Responsibilities

System Performance

Airdrop claim page loading time ≤2 seconds; concurrent capacity ≥50,000 users/minute.
Conduct daily stress tests and monthly third-party security scans.

Cost Control

Maintain airdrop operational costs (gas fees, servers, etc.) 15% below budget.
Adopt dynamic gas optimization solutions to reduce user claim costs.

4. User Rights Protection

Transparency Requirements

Display real-time airdrop progress: distributed token volume, percentage of eligible users.
Provide on-chain verification tools for users to independently check eligibility and rewards.

Feedback Handling

Generate tickets for user complaints within 15 minutes; resolve issues end-to-end within 48 hours.
Publish monthly Airdrop Fairness Report disclosing data on fraudulent account purges.

5. Accountability for Violations

Major violations (e.g., fund misappropriation, security breaches):
Immediate dismissal of responsible personnel with legal liability pursued; demotion of team management.
Minor violations (e.g., misleading promotions, delayed responses):
Quarterly bonus deductions; mandatory compliance training before reinstatement.

Execution Process

Agreement Signing: All members must sign Airdrop Operation Safety Commitment and Confidentiality Agreement.
Biweekly Review: Submit operational data and risk reports to the Strategy Committee every two weeks.
On-Chain Archiving: Key operations (e.g., eligibility list adjustments) require on-chain recording with public hash verification.

> This framework is dynamically updated based on business development, subject to approval by the CEO, CFO, and Chief Compliance Officer.

> Effective Date: July 7, 2025

> Version: Airdrop-Ops v2.1

By defining these responsibilities, the team will ensure earnest.io’s airdrop project achieves zero asset incidents, high user growth, and global compliance.

images by Vecteezy