AI Bot Development Team

Responsibilities and Obligations of the earnway.io Platform AI Bot Development Team

1. Core Responsibilities

Functional Development and Optimization

Deliver AI bot functional modules (e.g., customer service, data analysis, user guidance) that meet user needs.
Regularly iterate model algorithms to improve response accuracy (target ≥95%) and user experience.
Ensure 24/7 stable operation of the bot (availability rate ≥99.9%).

Data Security and Privacy Protection

Strictly comply with data regulations (e.g., GDPR, CCPA); anonymize user data.
Prohibit storage of sensitive information (e.g., payment passwords, ID numbers); encrypt all data transmissions.
Conduct quarterly security audits to fix vulnerabilities (e.g., injection attacks, unauthorized access).

Ethical Compliance

Regularly detect and eliminate algorithmic biases (e.g., gender, racial, or regional discrimination risks).
Provide explainable AI decision reports (using techniques like LIME/SHAP).
Establish ethical review mechanisms; prohibit developing addiction-inducing or fraudulent features.

2. Legal Obligations

Compliance Registration

Follow local AI regulations (e.g., EU AI Act, China’s “Generative AI Management Measures”); complete algorithm registration.
Clearly label AI identity (non-human) on interfaces and declare capability boundaries.

Intellectual Property and Copyright

Legally obtain training data; avoid third-party copyright infringement (prioritize CC0-licensed or self-developed data).
Implement built-in copyright detection to prevent generating infringing text/images.

3. Operational Collaboration Duties

Cross-Department Coordination

With product teams: Participate in requirement reviews; align technical feasibility with needs (biweekly syncs).
With customer service teams: Establish manual takeover protocols for AI errors (response time ≤5 minutes).
With legal teams: Jointly draft AI Usage Terms and user disclaimers.

Emergency Response

Develop AI failure contingency plans:
Level-1 incidents (major failures): Take offline and notify users within 15 minutes.
Level-2 incidents (partial failures): Resolve and report within 1 hour.
Implement 12/7 technical on-duty coverage (including holidays).

4. Technical Management Responsibilities

Model Performance

Response latency ≤1.5 seconds; intent recognition accuracy ≥92%.
Oversight: Daily automated testing + monthly manual evaluation

System Security

Achieve 100% penetration testing pass rate; zero high-risk vulnerabilities.
Oversight: Quarterly third-party audits.

Resource Costs

Reduce annual computing resource consumption by ≥15%.
Oversight: Monthly resource utilization reports.

5. User Rights Protection

User Control

Provide “one-click transfer to human agent” option for exiting AI interactions.
Process user data deletion requests within 72 hours.

Feedback Mechanism

Deploy user satisfaction scoring (CSAT) with target ≥4.2/5.0.
Establish complaint channels; resolve valid requests within 48 hours.

6. Accountability for Violations

Level-1 violations (e.g., data leaks, discriminatory outputs):
- Team lead suspended pending investigation; annual performance forfeited; legal liability incurred.
Level-2 violations (e.g., chronic delayed responses):
- Rectification within deadline; project bonuses suspended until compliance is verified.

Execution Process

Written Confirmation: Team members must sign the AI Development Ethics Commitment.
Quarterly Review: Independent ethics committee evaluates compliance (public reports).
User Disclosure: Publish annual AI Transparency Report detailing performance data and improvements.

> This framework is subject to adjustments based on platform development stages and requires joint approval by Legal and Technical Committees.

> Effective Date: July 7, 2025

> Version: v1.2 Responsible AI Development

Through these defined responsibilities and obligations, the team will ensure earnway.io’s AI bot achieves technical excellence, regulatory compliance, and user trust.

images by Vecteezy